Lisan Privacy Policy
Lisan AI - FZE (“we,” “our,” or “us”) is committed to protecting your privacy and being transparent about how we collect, use, process, store, and share data.
This Privacy Policy applies to:the Lisan website and related servicesthe Lisan Chrome Extensionsupport, communications, and other interactions with Lisan.
The Lisan Chrome Extension operates with limited, user-triggered access. It does not collect or access data in the background and does not access page content unless the user explicitly activates the extension.
Key Privacy Principles
We are committed to the following principles:
We do not sell, rent, or trade user dataWe do not use personal data for advertising, marketing, or profiling
We collect and process data only as necessary to provide requested functionality
The extension accesses data only after explicit user interaction
We aim to collect the minimum data necessaryUsers retain control over their data, including the ability to revoke permissions, uninstall the extension, and request deletion of their data
1- Information Collection
Account creation information
This section describes the personal data you provide when signing up to our website.
When you create or use a Lisan account, we may collect:
name
email address
login provider information when signing in through supported authentication providers such as Google or Facebook.
We request permission before accessing account information provided by login providers. You may revoke such access through your account or provider settings.
Payment Information
If you upgrade to a paid plan, payment-related information may be processed by third-party payment processors.
We do not store full credit card or payment card detailsPayment processors handle payment data according to their own privacy policies and security practices
User Content
We may collect content you voluntarily submit to Lisan, such as:textdocumentspromptsselected content submitted for processingsupport messages or attachmentsteam-related information for business or corporate accounts
User Activity Information
This is information that we get when you enter and interact with our website or any of our platforms.
Diagnostic and Device Data: this includes but is not limited to your browser type, browser version, your device’s IP address, the pages that you visit on our website, the date and time of your visit, and the time you spend during each visit. We also automatically collect your approximate geographic location from your IP address to provide better customized services.
We may collect more device data depending on the settings and type of your device.
User Content: This includes all documents and texts that you directly upload or enter when using our services and/or software.
If you have a corporate account, we will collect information regarding your team and how you interact with them on our platforms.
Cookies and Tracking Data
To better understand your preferences and, in turn, improve our services, we track your activity on our website and collect some information using Cookies and other tracking technologies. These technologies also help us recognize you across different devices and/or services.
Other Information
We receive other information you voluntarily provide when you communicate with our team such as: requesting support, interacting with our social media accounts, and submitting information through a form.
2- Information Use
We use, collect, and store your information for our legitimate business interests and to improve our provided services. More specifically:
To help us provide our services and maintain our business. This includes user authentication, provide a personalized user experience, address service issues, improve our site’s usability, and improve our features.
To communicate with you when you ask for assistance or have a question, as well as to inform you about our new features and service updates.
3- Information Retention
We use collected information to:
provide, operate, and maintain our services
authenticate users
process user-submitted content
provide requested extension functionality
improve product performance, reliability, and usability
detect, prevent, and resolve bugs, abuse, fraud, and security issues
respond to support requests
communicate service-related notices and important updatescomply with legal obligations
We do not use user data for:advertisingselling datacross-site trackingpersonal profiling unrelated to the requested service
Chrome Extension
Data Collection and UseThis section specifically applies to the Lisan Chrome Extension.4.1 When Data Is CollectedThe extension does not collect, use, or transfer user data for purposes unrelated to the extension’s core functionality.
The Lisan Chrome Extension collects or accesses data only after explicit user action, such as:clicking the extension
selecting text or content and asking Lisan to process itsigning in to use extension-linked account features
submitting content directly through the extension interfaceThe extension does not collect data in the background.
4- Information Sharing and Disclosure
This section describes when and how we may disclose your information to third parties. Please note that you have full control over who you want to share your information with and Lisan doesn’t have any control regarding this matter. We share your personal data in these cases:
When we use third-party service providers to support our business. These services may include but are not limited to hosting, virtual computing, email communication, and customer support. The service providers may only use your data in accordance with our policy and to perform their duties to us.
When we have the customer’s consent.
In case of potential violation of our Terms of Service, or to investigate and take action against any illegal activity, potential fraud, or threat.
When such information access and disclosure is required by any applicable law to either protect the rights of Lisan or respond to public authority requests such as the national security.
In case of a change of business. This includes engaging with a merger, acquisition, bankruptcy, reorganization, sale of some or all of our assets or stock, public offering of securities, or steps in examination of such activities (e.g., due diligence).
If the data is aggregated, we may use it for business or research purposes.
Lisan's use and transfer of information received from Google APIs to any other app will adhere to GoogleAPI Services User Data Policy, including the Limited Use requirements.
5- Reviewing User Content
This section describes who can access and view the texts and documents you upload to our websites and/or platforms.
In general, Lisan employees won’t access or view any User Content stored, transferred, or directly uploaded to Lisan’s websites and/or software. However, User Content will be viewed if we notice a possible violation of our Terms of Service, any sort of illegal activity on our websites and/or software, if we have an obligation to review it as described in our Terms of Service, or to protect the rights and safety of Lisan and its users. We may also view User Content if it is necessary to fulfil your requests for support. Finally, we may use User Content to improve our algorithms.
6- Information Security
We value our users’ privacy and security and thus we take extreme measures on our website to protect user data. Our security measures protect your information from unauthorized access or disclosure, misuse, or damage. However, we cannot 100% ensure the security of your information because data transmissions across the internet cannot be guaranteed.
7- Cookies and Tracking Data
Cookies are text files containing small pieces of data that get stored on your device. Web browsers use cookies to remember logins and account information and to deliver other personalized content. Lisan uses cookies and other tracking techniques like web beacons to collect data that helps us provide our services. We may also use the collected data to present relevant ads to our products and services.
8- Children’s Privacy Policy
Lisan doesn’t deliberately collect any information from children under the age of 13. If a parent or guardian becomes aware that their child has uploaded or submitted any personal information to our websites and/or platforms without their consent, they should contact our team at privacy@lisan.ai. Upon determination of such cases, Lisan will try its best to remove any collected information of children under the age of 12 form our systems. Please note that parents and legal guardians are encouraged to monitor their children’s internet use and that Lisan won’t be held responsible for any unreported or undiscovered cases of children personal data submission to our websites and/or platforms. 9- Changing the Privacy Policy
Lisan may occasionally update or change its Privacy Policy. This change is necessary in two cases. The first case is when laws, regulations, and industry standards evolve. The second case is when we make changes to our business. We will inform our customers of any Privacy Policy changes by email. In addition, we will post the updates on this Privacy Policy page. Please note that any Privacy Policy changes will be effective on the date they are posted on this page. We encourage you to periodically check our Privacy Policy to stay informed. If you disagree with any changes made to this Privacy Policy, you should deactivate your Lisan account. Please note that if you continue to use Lisan’s services after any change on the Privacy Policy, we will consider that you accept to be bound by the new policy.
10- Contact Us
Please feel free to contact us if you have any questions regarding this Privacy Policy by sending us an email to privacy@lisan.ai.
11- Browser (e.g. Chrome) Extension Data Collection and Use
The Lisan browser extension collects and processes data only as necessary to provide its core functionality and only after explicit user interaction. Types of Data Collected We may collect the following data:
Personal Data:
* User-provided content such as selected text, documents, or input submitted through the extension
* Account-related information (if the user is logged in)
Non-Personal / Technical Data:
* Browser type and version
* Extension version
* Device type
* Diagnostic and error logs We do NOT collect personal data unless it is necessary to perform a user-requested action. Browsing Data The extension does NOT: * Collect or store full browsing history
* Track user activity across websites
* Monitor browsing behavior without user interaction We only access page content when the user explicitly activates the extension (e.g., selecting text or clicking the extension).
Purpose of Data Use
All collected data is used strictly for: * Providing the extension’s functionality
* Processing user requests (e.g., analyzing or transforming selected text)
* Improving performance and fixing errors
Data is NOT used for:
* Advertising
* User profiling
* Selling or renting user data
Permissions Usage
The extension uses only the minimum required permissions: * activeTab: Used to access the current page content only when the user activates the extension
* storage: Used to store user preferences and settings locally
Data Processing and Transmission
* Data may be processed locally or securely transmitted to Lisan servers when required to perform a requested function
* All data transmission is encrypted using HTTPS
* No data is transmitted without user action
Third-Party Services
We use trusted third-party service providers (e.g., hosting or APIs) to operate the extension.
These providers:
* Process data only on our behalf
* Are bound by confidentiality obligations
* Do not use data for their own purposes
Data Sharing
We do NOT sell or share user data except:
* With service providers as necessary to operate the service
* When required by law
Data Retention
* User data is retained only for the duration necessary to complete the requested action
* In most cases, data is processed temporarily and deleted immediately after processing
* Any stored data is minimized and retained only as required for service functionality
User Control
Users can:
* Disable or uninstall the extension at any time
* Revoke permissions through browser settings
* Request deletion of their data by contacting [privacy@lisan.ai]
12- Prominent Disclosure for Chrome Extension Users
For the Lisan Chrome Extension, we prominently disclose that:
the extension accesses content only after the user explicitly activates itthe extension may process user-selected content to provide the requested feature
account information may be used when the user signs intechnical and diagnostic data may be collected to maintain reliability and security
data is not collected in the background for advertising or profiling purposes
By explicitly activating the extension (e.g., selecting content or clicking the extension) and continuing to use its features, the user provides affirmative consent to the collection and processing of data as described in this Privacy Policy.
13- Chrome Web Store Limited Use Statement
The Lisan Chrome Extension uses user data only as needed to provide or improve its user-facing functionality. Lisan does not use or transfer user data for purposes unrelated to that functionality, including advertising, creditworthiness evaluation, or sale to data brokers.
